Frequently Asked Questions

We ship our products within the US from New York state. The shipping cost is included in the price for most states. Orders going to Hawaii and Alaska have weight based shipping fees.

Pillows should arrive within 3-7 business days.

We strive to give you quality handmade products. If you are unsatisfied in any way with your order, contact us and we will work to fix it.

We are happy to offer refunds on returned items that are complete and clean within 60 days of purchase.

Shipping charges for returned or exchanged orders are the responsibility of the purchaser.

To return or exchange a pillow send an email to Claire@comfycomfy.com with your order number and we will send you instructions for returning the pillow.

Whole buckwheat pillows cannot be put into the washing machine, but you can wash the cotton fabric pillow. See how to do it here.

We make our buckwheat pillows in three shapes: cylindrical, rectangular and curved. All our pillows can be adjusted and customized to your unique body shape, but there are a few distinguishing features that may make one shape preferable over the other to help you get a good night's sleep.

ComfySleep pillows are good for those who sleep on their back or side, and those who shift positions when they sleep. Read more about ComfySleep pillows here.

ComfyNeck pillows are more compact than our rectangular pillows. They're good for those who do not shift position in their sleep, especially side sleepers with broad shoulders.

ComfyCurve pillows are good for combination sleepers. The curve makes it easier for you to wrap the pillow around your head, neck, and shoulders for more supportive sleep. It also makes it easier to change positions while sleeping. If you roll from your back to your side, the pillow is right where you want it.

Positioning your whole body properly for sleeping will create a more comfortable and restful time in bed.

Watch the video!

THE THREE PILLOWS TO USE IF YOU'RE A SIDE SLEEPER:

Under your head - to support your head, neck, and shoulders

Between your arms - hugging a pillow will keep your upper arm and upper back supported.

Between your knees - to elevate your hips and reduce stress on your spine.